|
| The Company - Pinewoods Technology Services QFZ LLC under the Trade Name - https://www.selfdrive.sa.com will be officially Interpreted / titled as selfdrive.sa.com for this agreement. This instrument is a contract
and governs the legal relationship between selfdrive.sa.com and the Hirer / Renter. |
|
Selfdrive Mobility operates as an aggregator, collaborating with automobile dealerships, car rental, and leasing companies to host their fleets on its platform. Selfdrive Mobility does not own any of the vehicles rented or leased through the platform. The terms and conditions outlined by Selfdrive Mobility apply for the duration of the client's reservation. In the event of any defaults or disputes, Selfdrive Mobility authorizes its partners, suppliers, or vendors to take appropriate legal action as necessary.
Country-specific domain extensions are used solely for domain representation and are associated with their respective legal entities. |
|
|
Definitions |
| a)
|
Booking / Reservation : Whenever a Hirer follows a procedure as laid down on the Website/PWA/Mobile Application(iOS & Android) and by agreeing to the terms and conditions here in appearing, he
is said to have made a valid booking / reservation of the service provided by the selfdrive.sa.com.ae. |
|
| b) |
"Hirer" shall mean and include any Person who takes a vehicle from selfdrive.sa.com.ae on rent for self driving and is bound by the terms and conditions mentioned here in below and the relevant
law of the Land. |
|
| c) |
"Person" means and includes any individual, company, partnership, trust, sole proprietorship or association or body of persons, whether incorporated or not.
|
|
| d) |
"Rental" shall mean the entire course of taking/using a vehicle from selfdrive.sa.com.ae on rent and shall include without limitation the entire period between the date shown on rental agreement/form
or handing over the vehicle's key to Hirer whichever is earlier and returning, by Hirer the vehicle in good condition as received along with all its parts, accessories and other property given to the Hirer by
selfdrive.sa.com.ae, and continues till the full and final payment by the Hirer.
|
|
| e) |
"Vehicle" means the Vehicle described in the Rental Agreement that has been rented or agreed to be rented by You (or any substitute vehicle), and includes its parts, components, accessories and
contents supplied by PTS
|
|
| f) |
"Convenience Fee" A Non-Refundable per transaction fee charged on all Monthly/Micro
lease/Personal Leasing reservations/booking including extensions processed through the Call Center, Mobile
Application, Website and/or any other mode independent of any other additional charges.
|
|
| 1. Insurance
|
|
a) |
Full Comprehensive insurance is provided subject to current KSA Law. The Hirer is liable for the SAR [1000-7500] - varies per car category - against claims resulting from each and every accident including (hit-and-run) reporting you at fault (as evidenced
by a Police report). This can be waived by buying the super collision damage waiver (SCDW). |
|
|
| 2. Kilometers Driven |
|
a) |
Kilometres are limited to 250km per day, 1500km per week & 4000km per month and for Price Lock Option i.e. more than 1 month booking it will be 3000km per month or can offer Unlimited Mileage on
selected Rentals, where additional kilometres will be chargeable @ SAR 10* per km (Check E ticket/Invoice for actual amount)varies by vehicle's group and category. |
|
|
| 3. Maintenance
|
|
a) |
It includes routine servicing at 1,500 Km (1st Service), oil change at every 5,000 Km, and major servicing at every 10,000 Km or at every six months whichever comes first.. |
|
|
| 4. Replacement Vehicle/s |
|
a) |
In the event of routine service and maintenance, a replacement vehicle nearest in size and amenities to the hired one, as is possible, will be provided at no extra cost. |
|
|
| 5. Accidents
|
|
a) |
In the event of any damage or accident to the car, police must be called before the vehicle is moved and a police report and a repair slip must be obtained. Should these documents failed to be obtained,
then the Hirer is responsible for all damages incurred. The obtaining of these documents will be the responsibility of the Hirer. |
|
|
| 6. Traffic Violations & Salik |
|
a) |
All costs incurred as a result of Traffic Fines or other Penalties (imposed by traffic police or any other legal authorities) taking place during the Rental Usage will be Hirer's responsibility and
would be recovered accordingly.
|
|
|
|
b) |
There will be a Service charge of SAR 50 or 15 % whichever is higher on the total amount levied on top of the traffic fines or other penalties or additional charges.
|
|
|
| 7. Fuel, Water, Oil & Tire Pressure |
|
a) |
Special or Unleaded fuel is to be used |
|
|
|
b) |
20% service charge is added to the refuelling cost. |
|
|
|
c) |
It is the responsibility of the hirer to check water and oil levels as well as tires pressure from time to time and keep it maintained at such levels as is expected as per the make of the car. |
|
|
| 8. Vehicle Condition & Tinting Glass |
|
a) |
The Hirer must keep the hired vehicle in a clean, safe, and sound condition. Otherwise charges may be applied. |
|
|
|
b) |
Tinting of vehicle's window glass is not permitted for rented vehicles; a fine of SAR10,000/- would be imposed on violators/offenders who would be held responsible for the same. |
|
|
| 9. Vehicle check-in |
|
a) |
Hirer must inform selfdrive.sa.com.ae or its associate partners, before hiring, of his intention to return the vehicle at another premise or other Emirate, and must define the date and time otherwise excess days' charge shall be imposed on him. |
|
|
|
b) |
At the time of vehicle's off-hire, the cost of any un-reported damage/s as well as damages with no police report/s, would be fully charged to hirer's account |
|
|
| 10. Driving License |
|
a) |
KSA Driving license is a must for all residents, while International driving license is required from visitors and GCC Residents can drive with their GCC Driving License*(Subject to Approval).
|
|
|
| 11. Payment & Deposit |
|
a) |
Payment terms are negotiated at the time of rental, with credit and debit cards accepted. All rental charges, including any additional fees and a non-refundable convenience fee of up to SAR 249 will be charged based on the car model and the service type (Refer to Fees & Charges for details), must be paid in advance. Additionally, a pre-authorization or charge for a security deposit is required to confirm the booking.
|
|
b) |
Payment terms are negotiated at the time of Rental where credit card payments are preferable. Rental charges will be collected directly at the time of vehicle's check-out, and a pre-authorization |
|
|
c) NOTE : The Renter needs to be the Credit Card Holder or the Card Holder and the Renter needs to be present at the time for collection of the car at the rental counter or Delivery to sign the agreement. In the event the card holder policy is not fulfilled the Reservation will be cancelled and 10% Admin Charge will be applicable and the remaining amount will be refunded.
|
|
|
|
|
Deposit amount of SAR 1000- 7500/- will be blocked/Charged on client's credit card to cover possible traffic fines, minor damage to vehicle (in so far as the amount covers the repair charges,
otherwise the balance will be billed to hirer's account); the same will be automatically released in 30 working days time after the date on which hirer hands-over the vehicle in good and
sound condition as specified above, as long as no Traffic Fine/s gets recorded on hirer's Rental. (selfdrive.sa.com or its associate partners is not responsible for any difference between
the amount blocked & the amount released resulting from the fluctuation of foreign exchange rates and other possible banking charges).
|
|
|
d) |
After Successful Booking, an E-ticket will be sent by Email to registered email id and SMS will be received to registered Mobile No. as Payment Confirmation. |
|
|
e) |
Late Payment Charges: In the event of payments not received for extension of a reservation Min Late payment charge of SAR 100 per month on all the late payment Invoiced months will be applicable.
|
|
|
|
IMPORTANT - EXTENSION of Reservation.
Incase the Extension are not made with in 3 days of the expire of the car rental agreement or return date, Selfdrive.sa.com reserve the right to auto extend your current car rental agreement as per the Billing
Cycle - Daily | Weekly | Monthly. In the event of monthly billing cycle an auto extension will be made for a min 30 days ( As per as on date rentals rates as applicable on the Website/PWA/Mobile Application(iOS
& Android) + SAR 100 late payment ) and process the payment. No Claims thereafter will be accepted or Refunds will be processed for early return of the car.
Vehicle Retrieval/Seizure Authorization
The Hirer hereby authorizes selfdrive and its affiliate partners to seize and/or take steps to seize and/or authorize another to sieze the subject matter rented and/or perform any act that is necessary to retrieve the subject matter and thereafter repossess the subject matter by gaining full physical custody and control of the rented subject matter, upon the hirer commits and/or alleged to have committed an act, which was not subsequently rectified within the time period as notified by the selfdrive or its affiliate partners, that repudiates the contract between the Selfdrive and hirer.
The Hirer further acknowledges that the representatives of the Selfdrive or its affiliate partners have the full authority to accept the delivery of the subject matter rented and the hirer irrevocably agrees to hand over peaceful custody of such subject matter to the representative(s) of selfdrive or its affiliate partners upon a legitimate representation is made to that effect.
IMPORTANT -
OFFERS
All offers are limited to only one reservation and same offer rates will not be applicable on extension of the reservation. Offers are limited to car models and time and duration. Selfdrive.sa.com reserves the
right to close the offer period or close the complete offer without any prior notice. All Extension will be shifted to the new rates post the offer ends. Subjected to prior information and confirmation from
Selfdrive.sa.com under Micro Lease *( Advance EMI Plan).
Downpayment Offer :
a. Downpayment processed towards any car under this offer is Non-Refundable
b. No Refund for Early return or cancellation of the booking processed under the downpayment offer
c. Downpayment offer cannot be combined with any other offers (Coupon Code, Tactical Sale offers, Card offers etc.)
d. All other terms and conditions will follow the standard rental terms.
e. Offer is subject to availability and selfdrive reserves the right to terminate this offer without any prior notice or information
|
|
| 12. Selfdrive Credits |
Booking Cancellation
|
| a) |
Any booking cancellation due to KYC rejection will be refunded to Renter/Hirers credit(or) debit card within 7 working days. |
|
| b) |
Any cancellation (Booking, Extension, Installment, Additional services &Non-Rental Charges etc.) other than due to KYC rejection will be refunded to Selfdrive "Credits" within 24 hours. |
|
Security Deposit
|
|
All security deposit refunds will be processed to Selfdrive credits within 24 hours from the close of the renter's /hirer's reservation.
|
|
Utilization of Selfdrive Credits
|
| a) |
Rental credits can be utilized for new reservations, extension, non-rentals etc. |
|
| b) |
Deposit credit can be utilized for making new reservations as one time deposit. |
|
Claiming of Selfdrive Credits
|
| a) |
Rental credits can be claimed and will be transferred to renter's /hirer's credit(or) debit card within 7 working days. |
|
| b) |
Deposit credits are transferred from total credits to clear credits after 30 working days. |
|
| c) |
Clear deposit credits can be claimed and will be transferred to renter's /hirer's credit(or) debit card within 3- 5 working days. |
|
|
| 13. Delivery / Collection of vehicle |
|
a) |
Delivery / Collection of vehicle is chargeable and subject to a minimum charge of SAR 30/- each way. |
|
|
| 14. Airport Surcharge |
|
a) |
All Airport Parking charges needs to be paid by the renter. Incase the payment is done by Selfdrive.sa.com additional SAR 100 will be charged as Surcharge. |
|
|
| 15. Breakdown Service |
|
a) |
We offer 24 hours breakdown service. Hirers have to contact our fleet controller and follow instructions to receive help.
|
|
|
| 16. Additional Charges |
|
a) |
Additional charges shall be applicable to the Hirer for Tollgate pass(If Any) at actuals with a service charge of SAR 5 per crossing(if applicable) as well as for Nav/GPS system, tracker system, child/baby
seats, or any other additional requirements of Hirer and as per the Law. |
|
|
| 17. Driving outside KSA & Off-Road Driving |
|
a) |
Our vehicles are not permitted to be used for Safari / Fun-drive / Race / Off roading / Advertising ; The Hirer will be held liable to pay all damages, necessary repairs & towing charges if he failed
to adhere with the same. |
|
|
|
b) |
In general the rental vehicle may only be used in the state of pick-up and the surrounding geographical area (Region) as specified in the table below: |
|
|
| 18. Usage of Vehicles |
|
a) |
Hirer commits and agrees that he won't allow anybody to drive the rented vehicle unless been authorized by selfdrive.sa.com.ae |
|
|
|
b) |
Hirer undertakes that neither he nor any of the listed additional drivers will use the vehicle in, Pushing, Pulling or Towing objects, Races & Fun Drive, Rough Roads & desert Safaris, teach Driving, rent the vehicle without selfdrive.sa.com.ae permission.
Hirers that fail to adhere to the same will be held responsible & liable for all charges resulting from damages, penalties, fines & other dues Hirer commits that he/any additional driver will
not drive the vehicle outside KSA. |
|
|
| 19. Minor Not allowed to be a user |
|
a) |
Use of Website/PWA/Mobile Application(iOS & Android) and services of booking / rental / driving of selfdrive.sa.com is available only to persons who are above the age of 24 years and max 65years
and can form a legally binding contract under the local Law. If you are a minor i.e. under the age of majority specified by Law of the Land, you may use https://www.selfdrive.sa.com.com only
through a parent or guardian, but you are not permitted to subscribe to the services yourself by using the Website/PWA/Mobile Application(iOS & Android).
|
|
|
| 20.
|
We will accept following currency towards payment: SAR only. |
|
|
| 21.
|
We expressly state that we do not trade with or provide services in/to OFAC and sanctioned countries. |
|
|
| 22.
|
The Hirer must maintain a copy of transaction records and other relevant policies and rules. |
|
|
| 23.
Cancellation Policy |
|
1)
|
All
cancellations will be
processed only via the
Selfdrive authorized
call center.
|
|
|
2)
|
Refunds for the
reservations will be
issued if cancellations
are requested within 7
days of the initial
booking before the
vehicle pick up. Flat 10
% Cancellation fee will
be applicable in case of
cancellations due to
non-compliant in
providing the required
documents such as credit
card/deposit card copy
(as per the original
mode pf payment), or any
other required documents
as per the concerned
authorities for a
rental/lease contract
execution and change of
plans etc.
|
|
|
|
|
|
|
Disclaimers |
The information contained in this Website/PWA/Mobile Application(iOS & Android) is for general information purposes only. This Website/PWA/Mobile Application(iOS & Android), the site materials, and any product or
service obtained through or in connection with this Website/PWA/Mobile Application(iOS & Android) is provided by selfdrive.sa.com.ae and while we endeavour to keep the information up to date and correct, it
is on an "as is" and "as available" basis without representations or warranties of any kind, either express or implied, about the completeness, accuracy, reliability, suitability or availability with respect
to the Website/PWA/Mobile Application(iOS & Android) or the information, products, services, or related graphics contained on the Website/PWA/Mobile Application(iOS & Android) for any purpose, unless otherwise
expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service. To the fullest extent permissible pursuant to applicable law, we and our affiliates,
licensees, suppliers, advertisers, and agents disclaim all warranties, express or implied, including, but not limited to, implied warranties of title, merchant ability, fitness for a particular purpose, and
non-infringement, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service. In no event will we be liable for any loss or damage
including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this Website/PWA/Mobile
Application(iOS & Android). Through this Website/PWA/Mobile Application(iOS & Android) you are able to link to other Website/PWA/Mobile Application(iOS & Android)s which are not under the control of selfdrive.sa.com.ae.
We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is
made to keep the Website/PWA/Mobile Application(iOS & Android) up and running smoothly. However, we and our affiliates, licensees, suppliers, and agents do not warrant that your use of this Website/PWA/Mobile
Application(iOS & Android) or the site materials will be uninterrupted, error-free, or secure, that defects will be corrected, or that this Website/PWA/Mobile Application(iOS & Android) (or the server(s) on
which it is hosted) or related software is free of viruses or other harmful components. You acknowledge that you are responsible for obtaining and maintaining all telephone, computer hardware, and other equipment
needed to access and use this Website/PWA/Mobile Application(iOS & Android), and all charges related thereto. No opinion, advice, or statement of us or our affiliates, licensees, suppliers, agents, or visitors,
whether made on this Website/PWA/Mobile Application(iOS & Android), in the site materials, or otherwise, shall create any warranty, unless otherwise expressly provided in a written, agreement with us to which
you are a party with regard to a particular product or service. Your use of this Website/PWA/Mobile Application(iOS & Android) is entirely at your own risk.
By Using or continuing to use the site you agree to use of your information (Including Sensitive Personal Information) in accordance with the Terms & Conditions of Selfdrive which may be amended from time to time as per the legal requirement of the Operational domicile. You also agree and consent to us collecting, storing, processing, transferring and sharing information (Including Sensitive personal information) related to you with third parties or service providers to execute the services, including payments/details for the period of the service that you have opted with Selfdrive in the operational domicile
|
|
| Conflicts
|
| In the event a conflict arises between any information posted on this Website/PWA/Mobile Application(iOS & Android), this Agreement, and/or any contract you have with us, the terms of your contract with us will
prevail over this Agreement and the information posted on this Website/PWA/Mobile Application(iOS & Android), and this Agreement will prevail over information posted on this Website/PWA/Mobile Application(iOS
& Android). |
|
|
Limitation of Liability |
| As a condition of your use of this Website/PWA/Mobile Application(iOS & Android), you agree that neither we, nor any of our affiliates, licensees, suppliers, directors, officers, shareholders, employees, or agents,
will be liable to you, anyone claiming for/through/under you or in trust/as fiduciary for you or any third party for any direct, indirect, incidental, special, exemplary, punitive, or other damages under any
contract, negligence, strict liability, or other theory/law, or consequential loss of profits, loss of earnings, loss of business opportunities, lost data, interrupted communications, damages, expense, or costs
resulting directly or indirectly from or otherwise arising in connection with : |
|
1. The use of this Website/PWA/Mobile Application(iOS & Android), including, but not limited to, damages resulting or arising from your reliance on this Website/PWA/Mobile Application(iOS & Android)
or any information or materials found on this Website/PWA/Mobile Application(iOS & Android) or hyperlinked from this Website/PWA/Mobile Application(iOS & Android), or the mistakes, omissions, interruptions,
errors, defects, delays in operation, transmissions, eavesdropping by third parties, or any failure of performance of this Website/PWA/Mobile Application(iOS & Android).
2. Government restriction, strikes, war, civil commotion, terrorist activities, any natural disaster or force majeure, power failures, large increases in on-line activity in a short period of
time (Usage spikes), viruses, catastrophic hardware failures, attacks on our servers, fires, earthquakes, floods, unusually severe weather, or any other condition beyond our reasonable control limiting, preventing
or otherwise affecting either your access to or use of this Website/PWA/Mobile Application(iOS & Android) or site materials or our ability to provide products or services in connection with, or reserved or ordered
through, this Website/PWA/Mobile Application(iOS & Android); or
3. Loss of security of information you have provided in connection with your use of this Website/PWA/Mobile Application(iOS & Android), or interception of any such information by unauthorized
third parties.
|
| Your sole remedy for dissatisfaction with this Website/PWA/Mobile Application(iOS & Android) and/or site materials contained within this Website/PWA/Mobile Application(iOS & Android) is to stop using/choosing not
to start using at all this Website/PWA/Mobile Application(iOS & Android) and/or site materials, as applicable. Your use of this Website/PWA/Mobile Application(iOS & Android) will be presumed and deemed to be
a use after having fully read, understood and accepted these terms and conditions here in contained |
|
|
|
United Arab of Emirates is our country of domicile. |
|
|
| "Any dispute or claim arising out of or in connection with this Website/PWA/Mobile Application(iOS & Android) shall be governed and construed in accordance with the laws of KSA". |
|
|
| If you use COMPANY Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for
all activities that occur under your account or password. |
|
|
| "We accept payments online using visa and mastercard credit/debit card in SAR (or any other currency agreed)" |
|
|
|
